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FAQs

How long does Free Shipping take?

Transit times depend on your location.  Generally, delivery will take 2-7 business days if you're within the United States. As of Dec 6th items shipped via USPS are currently running about 5-7 days behind. Track your USPS package.

How long does it take for an order to ship?

Most orders ship within 1-2 business days.  Please note that for the purposes of shipping, a business day is any weekday that is not a holiday.

Can I order over the phone?

You can place phone orders by calling (859) 278-0730 during regular business hours.

Do you offer curbside pickup?

We offer curbside pickup for both online and phone orders. Select "curbside" at checkout for online orders.

Do you ship internationally?

At this time, we are unable to ship outside of the United States.

What is your return policy?

We offer returns within 30 days of receiving your order. Learn how to submit a return.

How can I contact you?

You can email us at web@jhoutdoors.com.

How can I set up an exchange for an order?

Due to high demand and time necessary for an order to return to the store to be exchanged, we cannot guarantee a replacement item will be in stock once the returned order arrives. We suggest reaching out to us to set up a return and then placing an order for the correct item or size. The original order will be refunded once the item arrives our store. Learn how to submit a return.